bajhi Privacy Policy
We take your personal information very seriously. Learn how bajhi collects, stores, and protects data in this policy.
1 Introduction and Purpose
bajhi ("we", "us", "platform") is a safe and reliable online entertainment service for players in Bangladesh. Protecting the personal information you provide while using our platform is our primary responsibility.
This Privacy Policy explains what information bajhi collects, why it is collected, how it is used, and what steps we take to protect your data. By using bajhi's website or services, you are considered to have accepted the terms of this policy.
This policy has been prepared in compliance with the Bangladesh Information and Communication Technology Act and international privacy standards. We keep your information secure using SSL encryption and the latest cybersecurity technology. This Privacy Policy may be updated from time to time, and we will notify you of any changes.
Who does this policy apply to?
- All users registered on the bajhi platform
- Anyone visiting the bajhi website
- Anyone who contacts us via live chat or email
- Anyone who interacts with bajhi's advertisements or promotional materials
2 What Information Do We Collect?
bajhi collects your information in two main ways — directly from you and automatically through your use of the platform.
2.1 Information You Provide Directly
During registration and account management, you provide the following information:
| Type of Information | Purpose |
|---|---|
| Full name and date of birth | Identity verification and age confirmation (21+) |
| Email address | Account communication and notifications |
| Mobile number | Two-factor authentication and security |
| Payment information (bKash, Nagad, Rocket) | Deposit and withdrawal processing |
| National ID card / passport information | KYC verification and fraud prevention |
| Address information | Legal compliance and record keeping |
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device type (mobile / desktop)
- Browser type and operating system
- Page visits, session duration, and click patterns
- Cookies and local storage data (for saving preferences)
- Transaction history and betting activity
- Login time, location, and device fingerprint
3 How Is Your Information Used?
bajhi uses your personal information only for lawful and specific purposes. We never collect or use information unnecessarily.
Service Delivery
Information is used to create and manage accounts, process deposits and withdrawals, distribute bonuses and rewards, and provide customer support.
Security and Verification
Information is used for identity verification, fraud detection, account protection, and preventing unauthorized access.
Legal Obligations
Information is used to comply with anti-money laundering (AML) requirements, Know Your Customer (KYC) processes, and responsible gaming policies.
Service Improvement
Information is used to analyze platform performance, improve user experience, and introduce new services.
Communication and Notifications
Information is used to send transaction confirmations, promotional offers (with your consent), system updates, and important notices.
Responsible Gaming
Betting behavior is monitored to identify signs of excessive play and to provide support when needed.
4 Sharing Information with Third Parties
bajhi does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
The minimum necessary information is shared with bKash, Nagad, and Rocket to complete transactions. These organizations follow their own privacy policies.
Technology Partners
Necessary information may be shared with game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming), technology infrastructure providers, and security service providers. These partners comply with bajhi's strict data protection agreements.
Legal Obligations
Information may be disclosed when required by court order, government directive, or legal obligation. In such cases, we always share only the minimum necessary information.
Fraud Prevention
If financial crime, money laundering, or fraud is suspected, relevant authorities may be notified. This is our legal responsibility.
5 Data Security Measures
bajhi follows the highest industry standards to protect your information. Our security infrastructure ensures protection at multiple layers.
SSL Encryption (256-bit)
256-bit SSL encryption is active on all pages of our platform. All communication between your browser and our servers is encrypted, so no third party can read your information.
Firewall and Cyber Protection
Advanced firewalls, intrusion detection systems, and DDoS protection guard our servers around the clock.
Two-Factor Authentication (2FA)
Unauthorized access is prevented through additional verification during account login and large transactions.
Data Retention Policy
Your information is not kept longer than necessary. After fulfilling legal requirements, data is securely deleted.
Staff Training and Policy
bajhi staff receive strict privacy training and have access only to the information necessary for their role.
6 Your Rights and Controls
If you have an account with bajhi, you have the following rights regarding your personal information. Contact our support team for any requests.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
Under certain conditions you can request that your information be deleted, though this may not apply where legal obligations exist.
Right to Object to Processing
You can object to marketing communications or other processing activities.
Right to Data Portability
You can request your information in a structured, readable format.
Right to Restriction of Processing
In certain circumstances you can request that processing of your information be temporarily suspended.
How to Exercise Your Rights
To exercise any of the rights above, write to us at: [email protected] — or contact us via 24/7 live chat. We generally respond within 30 business days.
7 Cookies and Tracking Technologies
bajhi uses cookies and similar tracking technologies to ensure the best performance of the platform.
Essential Cookies
These cookies are essential for the core functionality of the platform. They maintain login sessions, store security tokens, and remember your preferences. Disabling them may cause the platform to not function properly.
Functional Cookies
These save your language preferences, display settings, and other customizations so you do not have to reconfigure them on every visit.
Analytics Cookies
These collect anonymous statistics to monitor and improve platform usage. This information is not used to identify any individual.
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some services.
8 Data Retention Period
bajhi stores your information only for as long as necessary.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal Obligations |
| Transaction records | 7 years from the transaction date | Financial audit and legal requirements |
| KYC documents | 5 years from the date of verification | AML regulations |
| Customer service communications | 2 years from the date of resolution | Quality control and dispute resolution |
| Logs and system data | Maximum 1 year | Security Monitoring |
| Marketing Preferences | Until consent is withdrawn | According to your preferences |
When the retention period ends, data is securely deleted or anonymised so that you can no longer be identified in any way.
9 Minor Protection
bajhi strictly provides services only to those aged 21 or above. We do not intentionally collect any information from minors.
Age Verification
Date of birth is verified at registration and age is confirmed during the KYC process. If we find that someone has opened an account under the age of 21, that account will be closed immediately and the collected information will be deleted. If guardians have any suspicion, they can inform us at [email protected].
10 Privacy Policy Changes
bajhi may update this privacy policy due to changes in technology, law, or business needs. For any significant changes:
Change Notification
For important changes, we will send a notification to your registered email and inform you clearly on the platform.
Effective Date
Each amendment will include its effective date. Continuing to use the service after the notification will be considered as your acceptance of the new policy.
The latest version of this policy will always be available at bajhi.lat/privacy-policy. It is recommended that you visit this page regularly.
11 International Data Transfers
bajhi's servers and service providers may be located in various countries. Even if your data is processed outside Bangladesh, we ensure that equivalent data protection measures are in place in that country or organisation.
International Transfer Safeguards
- Data Transfer Agreements remain in effect
- Third-party organisations comply with international privacy standards
- All transfers are conducted through encrypted channels
- Sensitive financial data is processed with the highest level of protection
Have questions about the privacy policy?
Contact us for any questions, requests, or concerns regarding the protection of your data. Our data protection team is available 24/7 for support.
[email protected]24/7 live chat support is also available