Help Centre
bajhi Frequently Asked Questions
From opening an account to bKash deposits, bonuses and security — find answers to all your questions in one place.
bajhi is a reliable online casino and betting platform for players in Bangladesh. By reading the questions and answers below, you can easily find out how to create an account, how to deposit money using bKash or Nagad, which bonuses you can get, and how to play responsibly. If you cannot find what you are looking for here, our 24/7 live chat support is always by your side.
Account and Registration
To open an account at bajhi you need an active mobile number and a password. The registration process is entirely online and takes just a few minutes. Once you fill in your details correctly, your account is activated immediately and you can start playing after making a deposit.
bajhi is for people aged 21 and above only. Minors may not open an account or use the platform. Identity verification may be required when necessary, and providing false information will result in the account being cancelled.
No. Only one account per player is allowed. Attempting to create multiple accounts from the same mobile number or the same device may result in all accounts being suspended. This rule is strictly enforced in the interest of safe and fair play.
Use the "Forgot Password" option on the bajhi login page. Enter your registered mobile number and a verification code will be sent to you. Enter the code and set a new password. The process is quick and completely secure.
Yes, bajhi is fully mobile-friendly. The site runs smoothly on any smartphone browser, whether Android or iOS. There is no need to download a separate app; all features are fully available in the mobile browser.
Deposits and Withdrawals
Deposits into bajhi via bKash are generally instant — in most cases the balance is added within a few seconds to a few minutes. Occasionally there may be a slight delay due to network issues; in that case, let us know via live chat and it will be resolved quickly.
The minimum deposit at bajhi is ৳200 and the minimum withdrawal is ৳500. This applies equally to all payment methods — bKash, Nagad and Rocket.
Yes. bajhi supports deposits and withdrawals through both Nagad and Rocket mobile banking services. The minimum deposit is ৳200 and the minimum withdrawal is ৳500 for each method. The process is fast and secure across all three methods.
After a withdrawal request is approved at bajhi, the money generally arrives in your bKash, Nagad or Rocket account within 5 to 30 minutes. This timeframe applies to any mobile banking service in Bangladesh.
bajhi itself does not charge any extra fees on deposits or withdrawals. However, your mobile banking service provider (such as bKash or Nagad) may apply a small transaction charge under their own policies — confirm that directly with them.
Games and How to Play
Log in to bajhi and go to the Cricket section, where you will find a list of ongoing and upcoming BPL matches. Choose your preferred match and market (such as match winner, toss, total runs), enter the bet amount and confirm. Read the terms and conditions carefully before placing a bet.
bajhi offers slot games from several leading providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Wild Bandito are available to play. Visit the Slots section to see the full list.
bajhi Casino offers popular games with live dealers including Baccarat, Roulette, Blackjack, Sic Bo and Dragon Tiger. A real-time gaming experience is available through leading providers such as Evolution Gaming and Ezugi. The Bengali-language environment in the live casino will make you feel more at ease.
RTP (Return to Player) is a theoretical calculation of what percentage of total bets a game returns to players over the long term. It is a statistical average, not a guarantee of the outcome of any specific session. All games at bajhi are verified and fair play is ensured.
Aviator by Spribe is a crash game where a plane flies and a multiplier keeps rising. If you cash out before the plane crashes, you win; if you cash out after the crash, you lose your entire bet. The core of the game is knowing the right moment to cash out.
Bonuses and Promotions
New members receive a 100% bonus on their first deposit — up to ৳5,000. That means if you deposit ৳5,000, another ৳5,000 is added as a bonus. A 10x wagering requirement must be met to use the bonus. The bonus is added automatically once you log in to your bajhi account.
A 10x wagering requirement means the bonus amount must be bet 10 times. For example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before the bonus funds become eligible to withdraw. You can always view your betting history in the account panel.
Once you open an account at bajhi and play regularly, you will advance through the VIP program automatically. There are five levels: Bronze, Silver, Gold, Platinum and Diamond. As you move to higher levels, your weekly cashback increases — at the Diamond level you can receive up to 1.5% cashback per week.
bajhi VIP cashback is given on a weekly basis. Depending on your VIP level, you will receive weekly cashback of 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and up to 1.5% at Diamond. Cashback details are available in the account panel.
Yes, the bajhi welcome bonus is generally usable across all sections of the platform — slots, live casino, cricket betting, baseball and Go Rush. However, the terms and conditions for specific bonuses may vary; it is wise to read the terms before activating a bonus.
Security and Responsible Gaming
Yes. bajhi uses SSL encryption to keep all data secure. Your name, mobile number and financial information are never shared with third parties. To learn more about the privacy policy, visit our privacy policy page.
Yes. bajhi takes responsible gaming seriously. You can take a self-exclusion for a set period if you wish. To do so, contact the 24/7 live chat or email [email protected]. The support team will act quickly.
Yes, bajhi offers the option to set deposit limits as part of its responsible gaming tools. If you want to keep your budget under control, request a limit through live chat. This feature helps players voluntarily prevent overspending.
All games at bajhi use verified Random Number Generator (RNG) technology, which ensures every outcome is completely random and unbiased. Games from internationally recognised providers such as Pragmatic Play, PG Soft and JILI are used, and these providers are subject to independent audits.
bajhi's support team is available in Bengali seven days a week, 24 hours a day. Click the live chat button on any page of the site for an instant connection. To contact by email, write to [email protected].
Still have questions? Contact support
If the answers above did not resolve your issue, our Bengali live chat support team is always ready to help with any problem you have.
Contact methods
Live Chat: 24/7 support in Bengali
Email: [email protected]
Average response time: very fast